Craflio

Terms of Service

Effective date: 30 August 2026. These terms govern your access to and use of Craflio (the “Service”), an online design and manufacturing-file generation tool operated by Craflio, a sole trader established in the Netherlands (“we”, “us”). By creating an account or using the Service you agree to these terms. You can reach us at team@craflio.com.

1. The Service

Craflio lets you generate, edit, and export design and manufacturing files and listing content, and to connect third-party sales and fulfilment marketplaces. Features, limits, and plans may change over time. We may add, modify, or discontinue parts of the Service.

2. Accounts

  • You must provide accurate information and keep your credentials secure. You are responsible for activity under your account.
  • You must be old enough to form a binding contract in your jurisdiction.
  • One person or organisation per account unless we agree otherwise in writing.

3. Plans, billing, and trials

  • Paid plans are billed in advance on a recurring basis through our payment processor. Usage beyond your plan’s included quota may be metered.
  • Prices are shown inclusive or exclusive of VAT as indicated at checkout. Where we are required to charge VAT or an equivalent sales tax on your purchase, it is calculated at the rate for your location and shown before you pay.
  • You can cancel future renewals at any time from your billing settings; access continues until the end of the paid period. Beyond the withdrawal right below, fees already paid are non-refundable except where required by law or expressly stated.
  • We may change pricing with reasonable advance notice; changes apply to the next billing cycle.
  • Each plan includes a storage allowance. If you downgrade, or your subscription lapses, while your stored content exceeds your new plan’s allowance, your existing content remains viewable, editable, and downloadable. New uploads and new generation pause until you are back under the allowance or upgrade. If an account remains over its storage allowance continuously for more than twelve months, we may remove stored content (oldest first) to bring the account under the allowance, after at least two email notices and no less than 30 days’ warning.

4. Right of withdrawal (consumers in the EU)

If you are a consumer resident in the European Union, you normally have 14 days to withdraw from a distance contract without giving a reason. Because the Service is supplied digitally and starts as soon as you subscribe, by starting a paid plan you expressly ask us to begin performance immediately and acknowledge that you lose the right of withdrawal once the Service has been fully performed for the period you paid for. If you withdraw before that, we refund the unused part of the period. To withdraw, email team@craflio.com within 14 days of subscribing.

5. Your content and our content

  • You retain ownership of the prompts, images, and designs you upload or create (“Your Content”). You grant us a limited licence to host, process, and display Your Content solely to operate the Service.
  • You are responsible for ensuring you have the rights to Your Content and that it does not infringe others’ intellectual property or violate our Acceptable Use Policy.
  • The Service, its software, and our branding are owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service under these terms.

6. AI-generated output

The Service uses automated and AI systems to generate output. Output may be inaccurate or unsuitable for manufacturing without review. You are responsible for inspecting and testing any file before using it to cut, print, or sell a product. We make no warranty that output is fit for a particular purpose.

7. Third-party services

When you connect a third-party account, your use of that service is governed by its own terms. We are not responsible for third-party services and do not control their availability or policies.

8. Acceptable use

Your use must comply with our Acceptable Use Policy. We may suspend or terminate accounts that violate it or that create risk for the Service or other users.

9. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, secure, or error-free. Nothing in these terms excludes the statutory conformity rights of a consumer.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for intent or gross negligence.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these terms or the AUP, or as needed to protect the Service. On termination, your right to use the Service ends; we may delete your data after a reasonable period as described in the Privacy Policy.

12. Changes to these terms

We may update these terms. Material changes will be notified through the Service or by email at least 30 days before they take effect, and you may cancel before then if you do not accept them. Continued use after changes take effect constitutes acceptance.

13. Governing law and disputes

These terms are governed by the law of the Netherlands, and disputes are subject to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands. If you are a consumer, this does not deprive you of the protection of the mandatory law of your country of residence, and you may also bring proceedings in the courts of that country.

14. Contact

Questions about these terms: team@craflio.com.